Wednesday, April 6, 2011

How NOT To Annoy The Doctor's Office Receptionist!

How NOT To Annoy The Doctor's Office Receptionist!


The Gatekeeper

"UH...HI - I"M A BUDDY OF (insert your doc's name here!) FROM BEER LEAGUE HOCKEY, AND I NEED TO SEE HIM RIGHT NOW FOR THIS HERNIA THINGY...?"

Can we ask how many people out there have tried to snafu their way in to see their doctor, bypassing the 100+ poor souls sitting in the wait area, by pulling the old "oh it's cool...doc knows me from hockey/neighbour/fishing/etc?"  Ever pulled your yang (groin) / chipped a tooth / split something open and rushed to your GP for that emergency visit in hopes of getting around the local hospital ER?  Yeah, we  know...that never happens.

But when it does (insert chuckle here), there are several tips you should bear in mind so as not to annoy the receptionist, who is pretty much responsible for every patient entering the office, and pissing off the gatekeeper just once could result in years of added turmoil because of it.  (Editors Note - we're not stating by any means that gatekeepers are rude, arrogant or out to get everybody - far from it, but to use an analogy, if you tick off the ref at the start of a game, do you really think that's going to help you later in the 3rd when you take that dive and cry foul???)

To NOT Annoy the Receptionist, AVOID THE FOLLOWING:

1) The repeated "How much longer?" question.  Remember how this used to drive your parents legally insane on the way to the PNE as a kid?  Guess what - it drives receptionists nuts too.  99.99% of the time, they really have little control over the speed of the office.  That's your doc's fault for taking too long with everyone else ahead of you that showed up with valid appointments.  Suck it up, read an outdated magazine or take a hike and find another GP.


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